Services
Support Services
From supporting complex, advanced technologies implementations, to a 24X7 Service Desk, look to PDS as the right-source for overflow staffing, service desk or traditional break/fix support.
Staffing Services
With PDS IT Staffing Services, our business philosophy comes down to one thing: We offer a disciplined process which brings top talented people and businesses together while delivering exceptional service. By leveraging our own architects and engineers throughout the interviewing process, we deliver the most qualified talent available.
We partner extensively with our customers to identify each unique staffing situation. PDS IT Staffing Services offers flexible services, whether permanent or temporary, long term or short term, that best fit your needs:
Contract Placement: can meet the requirements of your fluctuating business cycles by augmentation or reduction of staff.
Contract-to-Hire: gives you the ability to evaluate the productivity level and potential for future employment of a staff member during the contract period.
Direct Placement: the recruitment, interview,assessment and placement of permanent employees.
Infrastructure Staffing
If you need assistance implementing new technology, maintaining or supporting your network, installing new hardware, or need help desk support, our consultants are highly skilled in all areas of IT infrastructure.
- Computer Operator
- Desktop Support Technician
- Field Technician
- Help Desk Manager
- Help Desk Technician
- IT Manager
- PC Software Specialist
- PC Technician
- Project Manager
- Security Engineer
- Systems/Network Administrator
- Systems/Network Architect
- Systems/Network Engineer
- Technical Writer
Applications Staffing Services:
We supply skilled applications professionals for all phases of the software development life cycle.
- Business Analyst
- DBA
- Data Modeler
- Integration Specialist
- Internet Technology Strategist
- Maintenance/Support
- Programmer/Developer
- Project Manager
- QA Analyst
- QA Tester
- Systems Programmer
- Technical Architect
- Web Designer
Communications Staffing Services:
Our consultants are experienced and specialized in many facets of communications technology, including wireless, broadband cable technology, and enterprise support including unified communications.
- Cable Technicians
- Circuit Provisioner
- Fiber Optic Technician / Designer
- Field Engineers
- IP Telephony / VoIP Specialists
- IP Network Engineer
- Network Operations Support
- PBX / Key Systems and IMAC Technician
- Project Managers
- RF Performance / Design Engineers
- Technical Architects
- Telecommunications Analysts
24×7 Service Desk
Expect superior service from our very own 24/7 service desk. We invest in our analysts by optimizing tools, technology, career advancement, and culture. As a result, PDS Support Services has an annual turnover rate below 5% – unheard of in this business!
Besides experience, why should you use PDS for outsourcing your Service Desk?
Value: PDS offers a cost effective and high-quality experience.
Stability: PDS uses dedicated career service desk analysts boasting a turnover rate under 5%.
Customer focused: Let PDS focus on your customer support while you focus on delivering value to your business.
Partnership: PDS treasures relationships with organizations like yours. It is a true partnership.
Breadth: Whether the question is about password, proxy, usage or browser, we have the answer.
PDS is ready to support your customers 24×7.
After Hours & Overflow
The flexibility provided by today’s technology means that work no longer has to be confined to the 9 to 5 span. Those working longer and harder can really benefit from an equally responsive service desk, but having enough analysts to cover off-shifts and weekend is very expensive. Let us provide your employees with outstanding 24/7 service and escalate incidents to the proper support area in your organization. It’s cost-effective and a great value to your team.
We also provide overflow support to ensure all calls are answered and triaged appropriately. Our analysts can handle your peaks, any time of day or night.
Guest Wireless Support
Healthcare organizations and the hospitality industry provide wireless Internet access as a service to their guests, but providing anytime support for those services is challenging and expensive to do internally. Our experience with wireless solutions means that our service desk analysts understand the technology and have the knowledge to help with a wide variety of browser and PC issues.
